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The history of the power sector in Nigeria is well known to many people. This is not surprising given the fact that electricity touches the lives of everyone in one way or the other.
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The fact that the Nigerian power sector has not been able to serve the needs of teeming Nigerians both for domestic and commercial purposes has made the issue of power topical. The privatisation of the power sector, as sold to Nigerians by the proponents of reform, was supposed to herald an era of improved service delivery.
 Whether this has been achieved remains debatable.
 The electricity regulator has in the past promoted the cause of electricity customer rights groups as a means of improving the lot of the Nigerian people.
 The idea being that a better informed customer is more likely to pressure the service provider to perform. In this regard also, a better informed customer appreciates the exogenous operational impediments faced by the operators.
 It can, therefore, be said that an era of better informed customers breeds an environment of mutual understanding and cooperation between service providers and their customers.
 The challenge, therefore, lies in the ability to develop an information system that ensures that the electricity customer is availed of requisite information about the power sector in an effective an efficient manner. After all, the odds favour the notion that ‘an informed customer is a rational customer’.
 The Energy Centre©, a product of the Independent Energy Watch Initiative (I-WIN), is an Energy Management mobile software application that seeks to bridge the information gap in the Nigerian power sector.
 The Energy Centre has been designed both as a knowledge base as well as an information source about the power sector in Nigeria.
 The Energy Centre, therefore, seeks to bring the power sector to the door steps of Nigerians through strategic information dissemination, hence facilitating a healthy interchange between the customers and service providers. Energy Centre©, downloadable on smart mobile devices, is very user friendly, highly interactive and offers multiple service options including payment of electricity bills, prepaid meter token purchases, and verification, reporting of electricity related issues, useful energy saving tips, estimation of electricity consumption and bills.

 By using the App, a customer can make a complaint that will be forwarded to the appropriate channels, or seek clarification on any issue regarding the power sector and receive a feedback within 48hours.

 With their new product, the Independent Energy Watch Initiative (I-WIN) aims to improve customer awareness of the workings of the power sector in a manner that facilitates informed engagement with the service providers.

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